Delivery Information

EXPRESS SHIPPING AUSTRALIA WIDE


We offer Australia Post EXPRESS shipping Australia wide!
For purchases under $150.00, shipping is only AU$10 on Australian orders. For purchases over $150.00, free shipping will automatically be applied on checkout.
Express shipping means your parcel will arrive to you approximately 1-3 business days after receiving your dispatch notification! (This will include your tracking number).
All orders received before 12pm WST will be processed and shipped the same day, while afternoon orders will be processed the following morning. Please note orders will only be processed on business days (Monday-Friday).
Please ensure that the postal address provided at checkout is your correct address, as we take no responsibility if you do not receive your item due to providing us with an incorrect address.

Once your parcels have left Lula & Sasha they are then property of Australia Post. Lula & Sasha are not legally responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us at admin@lulaandsasha.com.au if you experience any delays.

FAST SHIPPING INTERNATIONALLY


We also offer standard shipping on all international orders for AU$20. This can take approximately 5-20 business days, however we also offer a  international express shipping option for AU$40 for our international customers. This will take approximately 3-5 working days depending on your location. Costs vary depending on your location but you will be provided a cost upon checkout. Please note orders will only be processed on business days (Monday-Friday).
Once your parcel has left our warehouse, it is the property of Australia Post  (depending on the postage option you have chosen), however if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us at admin@lulaandsasha.com.au if you experience any delays.
Please ensure that the postal address provided at checkout is your correct address, as we take no responsibility if you do not receive your item due to providing us with an incorrect address.
Please note all prices on Lula & Sasha are quoted in Australian Dollars, and international customs charges and taxes are payable by the receiver. Lula & Sasha are not responsible for any additional charges incurred for shipping orders internationally. For more information on customs charges for each country please contact your customs authority.
*Please note that due to regulations by the Office of Foreign Assets Control we are unable to ship to certain sanctioned countries.

TRACKING YOUR ORDER


Once your goods have been dispatched you will receive an email with a tracking number (please check your spam/junk folder for your email in case it is treated as such). If you are unable to locate the tracking number in your dispatched email notification you are welcome to contact us at admin@lulaandsasha.com.au. We can then provide to you the tracking number.

If using Australia Post to track your order, please go to http://auspost.com.au/track or the website of your national postal service.

Please note that any spaces before or after your tracking number will make it appear invalid. Australia Post will only update the tracking status as it leaves Perth and then again when it reaches your nearest post office (generally the day it is delivered to you), therefore if the only entry says Perth, that means it is in transit to you.